Fixing Pharmacy: Cutting Down on Customer Wait Times

order fulfillment manager trying to reduce mispicks

“Wait. We sent you what?” The palm hits the face and the sales rep groans. There’s not enough coffee in the world at this point. “Look, I am so sorry. I don’t know how that could have happened. I’ll get the right item out on a truck today and send a call tag to get the wong one back here. Is email okay or do you want the driver to walk in with it?”

This is not just one headache, this is multiple headaches.

  • The customer has a headache because they have the wrong item.
  • The sales rep has a headache because the customer doesn’t have the right product. They have to set the wheels in motion to ship the right product and bring back the mispicked item.
  • The picker has a headache because they are taking the blame for a mispicked item.
  • The shipper has a headache because now there is an upset sales rep with an upset customer jumping in the shipping line which bumps other orders down the line.
  • The business owner has a headache because all this cost the business time and money.
  • Warehouse management has a headache because everyone else has a headache.

Cost of Mispicks

How much do mispicks cost? There is no hard and fast formula, but some mispicks can cost enough to wipe out any profit on that particular piece of merchandise and can even cause losses.

Stopping mispicks should be a warehouse manager’s priority, but it is actually a problem for the entire company. Answers can be expensive, but improving the picking process and its accuracy is vital. This means basics like clearly labeled bins and shelves, but more than that it means implementing inventory controls and a better picking solution.

Pick-to-Light in a Box

Pick to light hardware is not new. Some of the biggest supply chain players have deployed light-directed picking to tame their warehouses, distribution centers, and 3PL facilities. The hardware as a service model means a smaller capital outlay, meaning that smaller operations can play too.

Simplifying and improving the picking process and improving pick accuracy will help to reduce the costs of Return Merchandise Authorizations (RMAs) a and improve the company’s Key Performance Indicators (KPIs)

Avoiding mispicks is only part of the story, as pick-to-light can also make putaway more accurate and reduce walk times. and do a lot more than sit on a shelf. Voodoo Robotics has a battery operated device can do a lot more than sit on a shelf. It can attach to a picking cart, forklift, and even help to direct the packing and shipping process.

The Voodoo Robotics solution makes inventory management work better, makes picks faster and more accurate, and knocks down RMA costs. With a starter kit of ten devices, even a small business can streamline pick rate and process. With WIFI and battery powered devices, there is minimal disruption, almost no downtime, and no expensive rewiring jobs.

Get Started

Let’s have a conversation so we can better understand your needs. Schedule a demo or contact us and get control of your mispicks!

If the system avoids just a few mispicks, it has paid for itself!

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