Let’s get something out of the way.
Nobody is going to be the next Amazon. It’s unfair to measure small businesses next to Amazon – even if Jeff Bezos did start in a garage. However, the boom in e-commerce has made technology, previously out of reach for smaller entities, available to all. For example, barcoding, live inventory and warehouse management systems, as well as pick-to-light technology can help reduce the “oops factor” while being affordable for small business owners.
Let’s look at put-away as the stage after receiving, and at picking as the stage before shipping while evaluating some key performance indicators (KPI) for both.