Instead of simply pairing laptops with tote numbers, a tiny piece of extra code adds the laptop’s serial number, status, shipping carrier, and the name of the technician to the Cloud Display Device.
When a technician needs a laptop, the device lights up with his name and the ID number associated with the repair, saving valuable time previously spent visually searching thousands of numbers.
As the tote moves through the repair pipeline, the status is updated. If at any point a laptop falls behind schedule, an alert is triggered so the repair can be expedited, which avoids extra overnight shipping charges and creates satisfied customers.
When the repairs are finished, all the totes with laptops ready to ship can be lit up, helping the shipping department quickly locate and prepare them for shipping. By using the technician labor and time more efficiently, the service center was able to reduce the turnaround time from 5 days to 4 days.
In select cases, when a customer paid for expedited service, the repair could even be done in 24 hours.